Hi all,

I have been waiting for a half hour now for the data to download. I am downloading from per-app in the data tab. The blue slider still shows like the data is downloading, and heroku gives the type of logs below. How do I know the data is still downloading and I should just keep waiting? The app crashed before when trying to download the data and after restarting dynos, here I am waiting. 

Many thanks!!

2023-03-10T18:24:34.650774+00:00 heroku[logplex]: Error L10 (output buffer overflow): drain 'd.96d64b9c-2f7d-4e69-b0df-d869af9866e5' dropped 1 messages since 2023-03-10T18:23:34.703657+00:00.
2023-03-10T18:24:34.937756+00:00 heroku[router]: at=info method=GET path="/p/cxpf3dan/replicators/PostChoices/208" host=ab2022inference.herokuapp.com request_id=69ee12e8-9315-4a79-907b-2d3ace4b5a1d fwd="173.63.90.251" dyno=web.1 connect=2ms service=18ms status=302 bytes=176 protocol=https
2023-03-10T18:24:34.934040+00:00 app[web.1]: own_time=13ms request_id=69ee12e8-9315-4a79-907b-2d3ace4b5a1d
2023-03-10T18:24:34.935899+00:00 app[web.1]: INFO:     173.63.90.251:0 - "GET /p/cxpf3dan/replicators/PostChoices/208 HTTP/1.1" 302 Found
2023-03-10T18:24:34.992578+00:00 app[web.1]: own_time=24ms request_id=c80c41ee-f12f-4d93-80c8-4f0eec7619be
2023-03-10T18:24:34.998728+00:00 app[web.1]: INFO:     173.63.90.251:0 - "GET /p/cxpf3dan/replicators/Redirect/210 HTTP/1.1" 200 OK
2023-03-10T18:24:35.000464+00:00 heroku[router]: at=info method=GET path="/p/cxpf3dan/replicators/Redirect/210" host=ab2022inference.herokuapp.com request_id=c80c41ee-f12f-4d93-80c8-4f0eec7619be fwd="173.63.90.251" dyno=web.1 connect=0ms service=32ms status=200 bytes=1897 protocol=https
2023-03-10T18:24:45.779926+00:00 heroku[logplex]: Error L10 (output buffer overflow): drain 'd.96d64b9c-2f7d-4e69-b0df-d869af9866e5' dropped 1 messages since 2023-03-10T18:23:45.8809+00:00.
2023-03-10T18:24:41.000000+00:00 app[heroku-redis]: source=REDIS addon=redis-solid-92240 sample#active-connections=1 sample#load-avg-1m=0.04 sample#load-avg-5m=0.025 sample#load-avg-15m=0.015 sample#read-iops=0 sample#write-iops=13.062 sample#memory-total=16082940kB sample#memory-free=13358832kB sample#memory-cached=1727756kB sample#memory-redis=1717048bytes sample#hit-rate=1 sample#evicted-keys=0
2023-03-10T18:25:04.608142+00:00 heroku[logplex]: Error L10 (output buffer overflow): drain 'd.96d64b9c-2f7d-4e69-b0df-d869af9866e5' dropped 1 messages since 2023-03-10T18:24:34.659679+00:00.
2023-03-10T18:25:04.651119+00:00 heroku[logplex]: Error L10 (output buffer overflow): drain 'd.96d64b9c-2f7d-4e69-b0df-d869af9866e5' dropped 1 messages since 2023-03-10T18:24:34.702661+00:00.
2023-03-10T18:25:04.664049+00:00 heroku[logplex]: Error L10 (output buffer overflow): drain 'd.96d64b9c-2f7d-4e69-b0df-d869af9866e5' dropped 1 messages since 2023-03-10T18:24:34.766377+00:00.

I am having the same error. Please help us download the data

Can you add chris@otree.org as a collaborator on the Heroku app?

I finally managed to get data from the general data tab (but the app-specific data tab kept giving application failure). This means the data I got is at the round-level instead of the participant-level which I prefer, but it's fine as long as I got it.
Even after upgrading my web and worker dynos to performance-L it wouldn't suffice.  

Chris, I already reset my db because I needed to run something else. For the future, could you please share the best way to solve this or run diagnostics to try to find a way around it?

 Another thing I did that I say you suggested in a forum thread is backup&download the database on Postgres to make sure I have it, but then I didn't know how to read the file.
 
 Thank you so much!!